Shangri-La's employee was to develop local talent to world class expectations. the company had already launched its culture training program, Shangri-La care, in 1996 to ensure that each global employee delivered service "the Shangri-La Way"
Care module 1 : Shangri-La Hospitality from Caring. People
Addresses how to make our guests feel special and important by focusing on the five core values of Shangri-La
Hospitalily : Respect, Humility, Courtesy, Helpfulness and Sincerity. It also imbues the value of "Pride without Arrogance" as the service hallmark