3.0 Current Situation and Problem/Opportunity Statement
JWD Consulting has a corporate Web site as well as an intranet. The firm currently uses the Web site for
marketing information. The primary use of the intranet is for human resource information, such as
where consultants enter their hours on various projects, change and view their benefits information, and
access an online directory and Web-based e-mail system. The firm also uses an enterprise-wide project
management system to track all project information, focusing on the status of deliverables and meeting
scope, time, and cost goals. There is an opportunity to provide a new section on the intranet dedicated to
sharing consultants’ project management knowledge across the organization. JWD Consulting only hires
experienced consultants and gives them freedom to manage projects as they see fit. However, as the
business grows and projects become more complex, even experienced project managers are looking for
suggestions on how to work more effectively.