This study showed a strong need and demand for ERP in the ICT industry. Very strong
positive support was obtained in this research for the impact that ERP tools may have
on ICT operators. Nearly 89 per cent supported the idea that ERP tools will enable ICT
operators to have integrated networks and IT systems. The respondents were also of
the view that ERP tools will allow a single system engineering group to manage fully
integrated IT and network systems. Excellent support (94. 5 per cent) was obtained for
the view that ERP tools will enable organisations to share information resources across
divisions with the guarantee of proper protection. There is also the added advantage
of enabling all information resources to be available on a common intranet