Dear K.Naparat,
Greeting from Manita Boutique Hotel!!!!
As per our discussion regarding the hotel ontracts; with cancellation/No show by policy of hotel.
Refer Booking NO.94559229 Guest Name Mr.Mr.Turlay Grigory
Mr.Zvianin Dmitrii
Check in 02/01/16
Check out 09/01/16
Now, your customers do not have access to check-in at the hotel for 3 days. We will charge as No show by policy.
Should you have any questions or need further assistance, please do not hesitate to contact me anytime.