to address self-selected and superior-identified needs. Team
leaders, department managers, and senior leaders are aware of
EO development plans and reinforce the desired learning on a
daily basis during walkabouts and normal interactions.
Managing transitions of EOs at Collin requires careful
planning to ensure that the company is positioned to buy
back owner shares and transfer knowledge. A member of the
Performance Excellence group interviews the departing EO
to determine the critical knowledge needed to be added to the
Leading Practices database to ensure that the information is
not lost.
5.2c(2)
Before any formal education or training approach is made
available, it is piloted or tested with a representative sample of
the target audience. In addition, course evaluation forms are
completed at the end of training, and the results are tabulated
and evaluated to determine teaching effectiveness. Modifications
are made to both the training content and approach,
based on the feedback. Finally, post-training assessments are
also conducted by the EO and his/her supervisor three and
six months after the training has been completed to determine
the benefit the course has had OTJ and its impact on actual
job performance. Within the past year, assessments have been
converted to online surveys to make collection and analysis of
change in proficiencies more efficient.
5.2c(3)
Historically, a primary driver of Collin’s success has been
the innovation and commitment of its EOs. Recognizing this
fact, Collin implemented formal career paths for technical,
factory (i.e., managerial, operations, quality), and support (i.e.,
managerial, CCA, administrative) positions—all of which
are necessary to make Collin successful. The technical career
paths provide a clear career roadmap for all technically oriented
EOs as well as an advanced leadership growth roadmap
for key technical positions. The other career paths, which are
designed to provide development for managerial, operations,
quality, and administrative careers, follow a similar outline.
The education and training program integrates these roadmaps,
and the CPM process enhances Collin’s ability to match
employment needs with recruitment and retention efforts for
a high-quality workforce. The career paths are subjected to an
annual review by the HRC. This ensures that Collin develops
the talent and skills the company needs. One recent change has
been to add strategic use of social media to the career path for
CCA positions.