Threats to patient safety in telenursing as revealed in
Swedish telenurses’ reflections on their dialogues
Telenursing is a rapidly expanding actor in the Swedish
healthcare system, as in other Western nations. Although
rare, tragic events occur within this context, and are
reminders of the importance of giving patient safety the
highest priority. As telenurses’ main sources of information
are their dialogues with the callers, the provision of
safe care can depend on the quality of this dialogue. The
aim of this study was to identify issues that could threaten
patient safety in telenurses’ dialogues with callers. As
part of an educational intervention, a researcher visited a
sample of six telenurses five to six times at their workplace
to listen to and discuss, together with the telenurses,
their dialogues with callers in stimulated recall