Dear byron310,
Thank you for contacting us regarding the order. We are sorry to hear that the item arrived defective and unusable. We have sent you a UPS drop-off and RMA labels to your PayPal email address. Please print out the labels and follow the instructions. Once you've dropped off the item, please notify us via the email. The full refund will be issued once the item arrives back at our warehouse.
Once again, thank you for shopping with us.
Best Regards,