I am a very hard working person and very customer focused. I enjoy being part of a team and firmly believe that communication is the key to ensuring efficiency and good service. When the team communicates well the customer gets a great service. I like to ensure that I understand what the customers’ needs are and that I deliver what is required of me. I was taught that a customer should never have to pull information, we should push the information. I was also taught that in the freight business you have to “move the information” in addition to the freight, for one without the other will be a bad service, so I always am mindful of this. I have a warm personality and I really enjoy working in the freight business and its diversity, learning so many things nearly every day. I very much want to further my career in this industry for I find it very rewarding at so many levels. (Kookie, tell me more about your personality, what you like etc)