The problem faced by Martha at National Pancake House could also be examined through a systemic diagnosis A human resource management diagnostic model might help her. A diagnostic model can help operating managers focus on set of relevant factors; it offers a map that aids a person in seeing the whole picture or parts of the picture. The three factors that Martha was concerned about (people, the internal and external environment, and the organization itself would be cluded as parts of any HRM diagnostic approach.
Exhibit 2-1 presents the diagnostic model that will be used throughout the book. The model emphasizes some of the major external and internal environmental influences that directly or indirectly affect the match between HRM activities and people
Diagnosis, prescription, implementation, and evaluation are important in achieving the eight HRM objectives presented in Chapter 1. Again, it should be pointed that a significant reason for the eventual success of any HRM activity is that the organization's employees are the best qualified and are performing jobs that suit their needs, skills, and abilities. Matching people and activities to accomplish desirable goals is easier with a diagnostic approach. Of course, the model shown in Exhibit 2-1 can't include every important environmental influence, HRM activity, or criterion effectiveness. Instead, it provides an orderly and manage- able picture o how HRM diagnosis should proceed