Dear Alberta,
Thank you for contacting iHerb.
We sincerely apologize for the delay in receiving your order.
We sincerely apologize for the unusual delay in receiving your order. We’ve been looking into the inquiry and our records show your order 36642236 left the warehouse on 12/3/2015 1:43:07 PM.
At this moment we are unable to determine its current status since the order was shipped using the regular Airmail package which does not have a tracking system.
With international delivery, it is not uncommon for packages to be delayed due to one of three issues:
1. International Shipping
2. Local Customs Regulations
3. Local Delivery Provider
The package will be handed over to your country's local post office for final delivery. Most of the time, the packages are inspected by the local customs office.
The speed of the clearance depends on how fast your government official clears the package after inspection. In some cases, the recipient or the consignee is contacted for tax and duties. Please wait a little longer, since it should be 8 weeks before we consider it as a lost package.
If you need additional assistance, don’t hesitate to email us again at info@iherb.com or you may reach us through live chat, by visiting our website and click on “Customer Service” tab, then "click here to chat now".
Thank you for contacting iHerb and have a great day