Services Marketing Marketing Strategies for Service
Services Marketing Marketing Strategies for Service Firms In addition to traditional marketing strategies, service firms often require additional strategies: Service-profit chain Internal marketing Interactive marketing
Services Marketing Marketing Strategies for Service Firms Internal marketing means that the service firm must orient and motivate its customer contact employees and supporting service people to work as a team to provide customer satisfaction. Internal marketing must precede external marketing.
Services Marketing Marketing Strategies for Service Firms Interactive marketing means that service quality depends heavily on the quality of the buyer-seller interaction during the service encounter. Three major marketing tasks Service differentiation Service quality Service productivity
Services Marketing Marketing Strategies for Service Firms Managing service differentiation creates a competitive advantage from the offer, delivery, and image of the service. Offer can include distinctive features. Delivery can include more able and reliable customer contact people, environment, or process. Image can include symbols and branding.