Welcome passengers as they arrive at the terminal counter
• Ask for passengers’ tickets and verify information by asking pertinent questions
• Compare information on tickets with passenger data
• Provide passengers with instructions on how to use self check systems
• Educate passengers about airport security protocols and luggage allowances
• Make sure that birder regulations on both visas and luggage are followed
• Issue boarding cards to patients after verifying their information completely
• Weigh passengers’ luggage to make sure it conforms to airline rules
• Assess passengers’ hand luggage to determine weight and size allowances
• Provide passengers with hand luggage tags and demonstrate ways to put them on
• Assist passengers who may have lost their luggage
• Confer with passengers looking for travelling solutions to gauge their interest
• Provide passengers with information regarding holiday destinations, fares and commuting times
• Look for seat availabilities on flights for passengers wanting to travel on immediate basis
• Make sure that any special instructions such as fragile luggage is handled with care and tagged appropriately
• Assist passengers with alternate flight inquiries and attempt to fit them in on subsequent flights
• Secure unsealed packages or unlocked bags in plastic wrap prior to sending them off to the aircraft
• Take requests for seat changes from passengers and make flight announcements on public address systems