Similar to the work trip’s results, some attributes, such as number of transfer, travel
cost, safety on board, quietness, driver behaviors, and security on board have gap values
fall in the top-five region; therefore, these attributes strongly influence respondents’ consideration.
Nevertheless, most respondents do not often perceive the problems of these
attributes. In contrast, some attributes, such as waiting time, available of seats, punctuality,
service frequency, quietness, conductor behaviors, adequacy of buses, and convenience,
often cause the problems to riders, but they do not strongly matter to them.
Similar to the work trip’s results, some attributes, such as number of transfer, travel
cost, safety on board, quietness, driver behaviors, and security on board have gap values
fall in the top-five region; therefore, these attributes strongly influence respondents’ consideration.
Nevertheless, most respondents do not often perceive the problems of these
attributes. In contrast, some attributes, such as waiting time, available of seats, punctuality,
service frequency, quietness, conductor behaviors, adequacy of buses, and convenience,
often cause the problems to riders, but they do not strongly matter to them.
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