I understand the situation about the driver's message and truly apologize. Rest assured that with what we see, it is outside our level of standard and we do not take it lightly.
Our Crown Jakarta had a serious discussion with this car vendor and they should also send out an apology letter to Khun Pom.
In regards to a new car vendor, we are checking and will update you shortly. In case company does not feel comfortable with this vendor, you have every right to change. This said, by learning condition on payment via Thailand together with market practice over there in Indonesia, our Jakarta office is searching for an approved vendor where can accommodate complex condition in a corporate level too.