1.Since despite our all efforts, we have to clear custom at NAVSHEVA, we will clear the custom from the mumbai port ourself only. We do not want ship agent help. So please try and refund the amount which you were suppose to give to the CHA.
2.Also, we will complete all the formalities by ourself and take the container to ICD KHEDA on our own so please refund the amount of frieght which you have taken from us for this purpose. We were paying the ship agent more because he was supposed to clear customs and deliver till ICD KHEDA. Clearly he failed on that promise, you we don't want to pay more. We will make our own arrangements.看得懂吗?