Following established protocol is critical to building and maintaining business relationships in the
UK. Verbal communications are usually confirmed in writing where exactdetails are set out. Business
communications can be difficult to read since the British do not like to offend their business partners and
sources of disagreements are not always obvious to detect. British businesspeople often operate an opendoor
policy. People tend to work with their office door open although counterparts are expected to knock
and wait to be invited before entering