The QRQC Concept
QRQC underpins the everyday conduct and actions of ICHIKOH employees. QRQC involves problem detection, issuing appropriate instructions, problem analysis, and the immediate solving of the problem and preventing its reoccurrence. QRQC is a concept rather than a series of activities, as explained in the chart below. For example, how many problems did you personally detect today? What did you improve yesterday? This represents the ability to detect. Has the issue been carefully analyzed, and have appropriate instructions been issued? This represents the ability to communicate. One of the abilities of a true leader is to be able to issue detailed instructions. The ability to analyze is the ability to compare and analyze the good and the bad. And finally, to prevent the problem from reoccurring, QRQC includes LLC, the ability to learn. The QRQC cycle is applied everyday, all day, not only to the manufacturing site, but to the management and administrative divisions, to ensure that any problems and issues are solved immediately.