Dear Khun John&Khun Cecile,
With this email, we would like to let you know that the problem at you villa this morning.
This morning our staff on notice that found defects your villa the water up of up to 30 units . when I arrived at a villa into a home inspection found that the water flowing out of your villa .
And found that the water flows out of the kitchen , which is caused by a defective water line causing water to flow out. I quickly turned off the lights and water within your home since 8:10 am and we have moved to the inside of your home may have been damaged and inform to Khun Dang with the insurance company and Khun Dang said the company will check the internal damage tomorrow.
And we took mat 2 pieces and curtains to wet cleaning and will be installed after the completion and coordination of Khun Dang not insurance companies. He will check the internal damage tomorrow.
We will coordinate and implement the solutions for you, please feel free to contact if any further information you may need.