Managers spend at least 80 percent of their time actively exchanging information. They need this information to hold the organization together. The vertical and horizontal information linkages described in Chapter 2 are designed to provide managers with relevant information for decision making, coordination, evaluation, and control. It isn’t just facilities, equipment, or even products and services that define organization success, but rather the information that managers possess and how they use it. Highly successful organizations today are typically those that apply information technology most effectively.