Recently, Caldwell (2003) has also suggested a review of the models proposed by
Storey (1992) and Ulrich (1997). He suggests that advisory roles offer no more to HR
practitioners than a consultancy role lacking in real influence, administrative resource and
power. The ‘handmaiden’ or service provider role has become synonymous with costefficiency
issues and outsourcing. The regulator role is in decline due to the changes in the
employee relations’ environment, however it is also rising in importance due to increasing
employment legislation. Finally, the change agent role is the one perceived by HR
practitioners most often as being their new role, although in practice this is not necessarily
being recognised. The HR department has been shown to be unlikely to initiate
organisational change, although they are frequently invited to comment on the human
resource implications of planned change at board level (Evans & Cowling, 1985; Hiltrop, et
al., 1995; Purcell & Ahlstrand, 1994).
Recently, Caldwell (2003) has also suggested a review of the models proposed by
Storey (1992) and Ulrich (1997). He suggests that advisory roles offer no more to HR
practitioners than a consultancy role lacking in real influence, administrative resource and
power. The ‘handmaiden’ or service provider role has become synonymous with costefficiency
issues and outsourcing. The regulator role is in decline due to the changes in the
employee relations’ environment, however it is also rising in importance due to increasing
employment legislation. Finally, the change agent role is the one perceived by HR
practitioners most often as being their new role, although in practice this is not necessarily
being recognised. The HR department has been shown to be unlikely to initiate
organisational change, although they are frequently invited to comment on the human
resource implications of planned change at board level (Evans & Cowling, 1985; Hiltrop, et
al., 1995; Purcell & Ahlstrand, 1994).
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