I'm sorry your shipment was lost in transit. We don't want our customers to face any sort of inconvenience.
I've forwarded your feedback to our shipping department--I know they'll want to hear about your experience.
I checked your order and see that it was placed with AmericaRx, a seller on our website. Because seller's inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.
To make this right for you, I've requested a full refund to your Original Payment Method for this product.
You'll see the refund in the next 2-3 business days. Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=103-4268499-0155407
To help compensate for any inconvenience, please return to our website and place a new order directly with Amazon.com (Fulfilled by Amazon.com) via One-Day shipping method and write back to us with order number by visiting the below link. So that we will be able to either waive or refund the shipping charge.
Please visit the following link to provide the information we requested:
http://www.amazon.com/rsvp-mi?c=yuqdgqyy3651428083&q=o2r
Note: Unfortunately, we are unable to take any action on a marketplace order. Therefore, please be sure to place your new order directly with Amazon.com (.i.e., labeled as Fulfilled by Amazon.com).
We look forward to seeing you again soon.
Best regards,
Kishore A
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Amazon.com
Original Message
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06/18/15 12:53:50
Your Name: "pang pang"
Order Id: 103-4268499-0155407
Selected Order Items:
DETTOL First Aid Antiseptic Liquid - 25.35 Oz - 103-4268499-0155407
Comments:I didn't get packing you can check my order or contact ups to me please
Website UPS go to Show delivery because
I don't get it. please
Thanks
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