The increasing importance of services in the services sector as well as in production sectors poses the challenges to companies to find new business models and innovative concepts and solutions that enable efficient and effective service delivery. In the IT domain, the so-called best practices have gained momentum in recent years. As shown in the paper, different other service areas face similar challengers.
A high-level mapping between core disciplines of modern industrial service management and ITIL management areas demonstrates a significant overlap , e.g.
In the course of the last few years, many discussions and contributions have addressed the question what IT can learn from other business domains, from production and from service sectors. This lead to the trend of industrializing IT and to the understanding of IT’s output as IT services. This paper has tried to argue that not only can IT learn from other business areas, but other areas can just as well profit from IT best practices