Attention in organizations, as with individuals, has a limited capacity. Organizations, too, have to choose where to allocate at tention, focusing on this while ignoring that. An organization's core functions-finance, marketing, human resources, and the like-describe how a particular group focuses.
Signs of what might be called organizational "attention deficit disorder" include making flawed decisions because of missing data, no time for reflection, trouble getting attention in the marketplace, and inability to focus when and where it matters.
Take getting noticed in the marketplace, where customers' fo cus is hard currency. The bar for attracting attention rises con tinually; what was dazzling last month seems boring today. While one strategy for grabbing eyeballs tweaks our bottom-up systems with surprising, attention-compelling tech effects, there's been a renaissance in an older method: telling a good story.3 Stories do more than grab our attention: they keep it. This is a lesson not lost in the "attention industries" like media, TV, film, music, and advertising-all of which play a zero-sum game for our attention, where one's victory is the other's loss.
Attention tends to focus on what has meaning-what matters. The story a leader tells can imbue a particular focus with such reso nance, and so implies a choice for the others on where to put their attention and energy.Leadership itself hinges on effectively capturing and directing the collective attention. Leading attention requires these elements: first, focusing your own attention, then attracting and directing attention from others, and getting and keeping the attention of employees and peers, of customers or clients.
A well-focused leader can balance an inner focus on the climate and culture with an "other focus" on the competitive landscape and an outer focus on the larger realities that shape the environment the outfit operates in.
Attention in organizations, as with individuals, has a limited capacity. Organizations, too, have to choose where to allocate at tention, focusing on this while ignoring that. An organization's core functions-finance, marketing, human resources, and the like-describe how a particular group focuses.
Signs of what might be called organizational "attention deficit disorder" include making flawed decisions because of missing data, no time for reflection, trouble getting attention in the marketplace, and inability to focus when and where it matters.
Take getting noticed in the marketplace, where customers' fo cus is hard currency. The bar for attracting attention rises con tinually; what was dazzling last month seems boring today. While one strategy for grabbing eyeballs tweaks our bottom-up systems with surprising, attention-compelling tech effects, there's been a renaissance in an older method: telling a good story.3 Stories do more than grab our attention: they keep it. This is a lesson not lost in the "attention industries" like media, TV, film, music, and advertising-all of which play a zero-sum game for our attention, where one's victory is the other's loss.
Attention tends to focus on what has meaning-what matters. The story a leader tells can imbue a particular focus with such reso nance, and so implies a choice for the others on where to put their attention and energy.Leadership itself hinges on effectively capturing and directing the collective attention. Leading attention requires these elements: first, focusing your own attention, then attracting and directing attention from others, and getting and keeping the attention of employees and peers, of customers or clients.
A well-focused leader can balance an inner focus on the climate and culture with an "other focus" on the competitive landscape and an outer focus on the larger realities that shape the environment the outfit operates in.
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