in network maintenance is an example of a tangible benefit.
Often, the evaluation involves intangible costs or benefits, as described in the section
on economic feasibility. In contrast to tangible benefits, such as the network cost reduction example, it is more difficult to assign dollar values to intangible benefits such as
enhancing the organization’s image, raising employee morale, or improving customer
service. Intangible costs and benefits often influence systems decisions and priorities and
must be considered carefully.