We will look at the refund request and make a fair decision based on the information provided by both you and the seller. We will propose a solution which you can find on the dispute details page.
For more information, please check the 'AliExpress' Judgment Details' or your email inbox. While we are looking into this case, you are still allowed to contact the seller and attempt to resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).