Subject: Adjustment about lower quality goods
Dear Sirs:
We are sorry to hear that our goods to your order inferior quality.
We regret to inform you that our goods to your order on hp. No 5 were not up standard.
We shall be obliged to hold to your contract. A replacement has been dispatches today.
We must again apologize for the inconvenience in for warding lower quality products. We look forward to serving you next time.
Sincerely Yours,
(Mr. John Solord)
Sales Manager