A savvy businessperson will quickly recognize that this efficient processing of orders saves time and money.But a businessperson that also recognizes and values the opportunity to truly connect with their customers will want to find other ways to reach out and communicate,fulfilling both personal needs to be connected while simultaneously discovering opportunities to boost profits.Thus,orders that are received via the e-commerce website are typically followed up by a phone call to insure the accuracy of the orders,to answer question,and to subtly develop a repeat customer base.Ms.Hildebrand considers this focus on quality over quantity an essential ingredient to the success of small business operations