conjunction with that, two hotels provide Customer Support Centre. All issues pertaining to the Mobile Hotel Reservation Application such as inquiries on promotional dates for room reservations and hotel facilities will be entertained by the support staffs. Additionally, findings indicate that four hotels offer reservations for spa and dining too. It is interesting to find out that the reservations are not limited to hotels room only. Uniquely, two hotels extend their benefits to comprehensive property details. Guests can virtually conducted a tour to Mandarin Oriental and Hotel A all over the world with details on room offerings, services and amenities, equipped with extensive image galleries.