PROS: modern, very clean, most comfortable bed I had in 3 weeks in Thailand. Love that I discovered the lift doors DO close quickly, just like someone complained about on here previously - gave us a laugh! CONS: Staff were great but get a 'fair' rating because English was sometimes a struggle. Which is why we didn't bother requesting a room change or even a swap with our neighbours who had 2 rooms across the hall from one another (that swap would mean they could be adjoining - there was a door from our room to one of theirs). In the early hours of the morning, for several hours they would be ringing each other's bell and opening & closing the doors every few minutes. It was insane! But sound proofing for external noise is perfect, for internal noise it's not good. And I'm not THAT fussy. In saying all that, I do understand I'm in a foreign country so do not expect perfect English. I suppose I just warn you that this noise problem if you happen to have rude neighbours is the only down fall.