He wanted to complain about membershup card, Why difficult to use?? and he want to use at The Okura Prestige Bangkok and want to contact with seller and his need to complain too, I said. I think this is misunderstanding i'm coordinator for HPC he confirmed that membership with HPC I informed that the HCP hotel chain involved in the country. There are Hilton, Conrad and Doubletree by Hilton he hurry to hung up. let's me check in the system his membership of HPC but has expired.