3.3. Company Marketing Strategies
Marketing Strategies
•Continue to provide high level of customer service to existing and potential customers.
•Expand direct marketing in smaller towns outside of cities where stores are located
•Develop in-store promotions for “out-of-towners”
•Offer discounts or savings plan for those who shop loyally through catalogue or online
•Market larger, higher-priced items more heavily than smaller, cheaper items
Most things relating to marketing strategy can be seen to emanate from this. One thing is the alleged standardized approach of IKEA: IKEA has had as a guiding principle to work in the same way and be seen in the same way (image) in every country it operates. This gives operational advantages and makes it possible – it is argued – to keep the price low and attractive for as many people as possible.
The base of the marketing strategy is the merchandise, i.e., the product range and the prices of the products. These are supposed to be the same – with very small adaptations- for all countries and all stores. The brand – IKEA – is the same. Prices on products are supposed to be considered low in comparison to what consumers find in competing stores: the aim is to deliver high value at low price. Location of IKEA stores is on the outskirts of major cities making access by car the preferred mode of transportation for customers. Store formats are standardized and come in basically three different sizes with different assortment sizes – 7 500 -10 000 articles - and assortment differs little between the same store formats across countries. The selling environment in the stores are supposed to look basically the same in important dimensions: store layout and design, signage, display and colors, same departments in the stores, same service level etc. This is aimed to give the same shopping experience regardless of where the store is located. However, this does not mean that adaptation is not made in the stores. For example, in different stores adjust the room-settings they use to fit the local housing and living conditions, rather than a centralized formula. This might – for example – mean smaller rooms is some countries and more fireplaces in British rooms settings than in Swedish. Service levels are supposed to be the same around the world with staffing about the same everywhere. IKEA’s concept of the customers role in the low prices have important implications for level of service: to have the low prices you as a consumer pay a price –you have to pick things up in the store, carry to your car, take home and assemble yourself (even though home delivery and assemble service at a cost is now widely available). IKEA’s advertising and promotion is dominated by the catalogue; a marketing instrument that is unusual for an international retailer but at the core of IKEA’s marketing strategy. This is the most important marketing tool with 70% of the annual marketing budget. It is produced in 38 different editions, in 17 languages for 28 countries. All this adjustment is made from a standardized base (same products, same overall info etc) meaning that country/region adjustments are really fairly small. Covers to the catalogue differ to some extent, models used in the pictures differ, in newer countries there is more about IKEA and shopping at IKEA etc but all these are fairly minor differences. IKEA family is not yet used in all markets but the plan is to spread it around the world as it is seen as an important tool in creating relationships with IKEA customers. Finally we have what can be termed promotion and that includes all marketing communication such as advertising, sales promotion, direct marketing etc. This is the part of the marketing strategy that the national organizations – based on central guidelines on what position IKEA wants to have on the market - can adjust messages and offers to fit the local tastes and local competition of local markets.
Looking at IKEA’s marketing strategy, a conclusion must be that it is (at least in theory) standardized – using the same marketing instruments in the same way around the world - giving individual countries and stores a quite small opportunity to adjust to what is perceived as national and local market needs. From IKEA’s point of view the standardization is logical as it makes a strategy with ‘low prices’ for the ‘many people’ possible in a way that a adapting strategy would not.
3.3 กลยุทธ์การตลาดของบริษัทกลยุทธ์การตลาด•Continue การให้บริการลูกค้าในระดับสูงที่มีอยู่ และมีศักยภาพ•Expand การตลาดในเมืองเล็ก ๆ นอกเมืองที่ร้านค้าตั้งอยู่โดยตรงโปรโมชั่นในร้าน •Develop สำหรับ "out-of-towners" ส่วนลด •Offer หรือประหยัดแผนที่ร้าน loyally ผ่านแคตตาล็อก หรือออนไลน์•Market ใหญ่ ราคาสูงกว่าสินค้าหนักมากกว่าสินค้าที่มีขนาดเล็กกว่า ราคาถูกกว่าสิ่งที่เกี่ยวข้องกับการตลาดกลยุทธ์ส่วนใหญ่สามารถเห็น emanate จากนี้ สิ่งหนึ่งที่เป็นวิธีมาตรฐานถูกกล่าวหาของ IKEA: IKEA มีเป็นหลักการแนวทาง การทำงานในลักษณะเดียวกันได้ในลักษณะเดียวกัน (ภาพ) ในทุกประเทศที่ธนาคารฯ นี้ให้ประโยชน์ในการดำเนินงาน และทำ – มันจะ โต้เถียง – ให้ราคาต่ำ และสนใจคนมากที่สุดThe base of the marketing strategy is the merchandise, i.e., the product range and the prices of the products. These are supposed to be the same – with very small adaptations- for all countries and all stores. The brand – IKEA – is the same. Prices on products are supposed to be considered low in comparison to what consumers find in competing stores: the aim is to deliver high value at low price. Location of IKEA stores is on the outskirts of major cities making access by car the preferred mode of transportation for customers. Store formats are standardized and come in basically three different sizes with different assortment sizes – 7 500 -10 000 articles - and assortment differs little between the same store formats across countries. The selling environment in the stores are supposed to look basically the same in important dimensions: store layout and design, signage, display and colors, same departments in the stores, same service level etc. This is aimed to give the same shopping experience regardless of where the store is located. However, this does not mean that adaptation is not made in the stores. For example, in different stores adjust the room-settings they use to fit the local housing and living conditions, rather than a centralized formula. This might – for example – mean smaller rooms is some countries and more fireplaces in British rooms settings than in Swedish. Service levels are supposed to be the same around the world with staffing about the same everywhere. IKEA’s concept of the customers role in the low prices have important implications for level of service: to have the low prices you as a consumer pay a price –you have to pick things up in the store, carry to your car, take home and assemble yourself (even though home delivery and assemble service at a cost is now widely available). IKEA’s advertising and promotion is dominated by the catalogue; a marketing instrument that is unusual for an international retailer but at the core of IKEA’s marketing strategy. This is the most important marketing tool with 70% of the annual marketing budget. It is produced in 38 different editions, in 17 languages for 28 countries. All this adjustment is made from a standardized base (same products, same overall info etc) meaning that country/region adjustments are really fairly small. Covers to the catalogue differ to some extent, models used in the pictures differ, in newer countries there is more about IKEA and shopping at IKEA etc but all these are fairly minor differences. IKEA family is not yet used in all markets but the plan is to spread it around the world as it is seen as an important tool in creating relationships with IKEA customers. Finally we have what can be termed promotion and that includes all marketing communication such as advertising, sales promotion, direct marketing etc. This is the part of the marketing strategy that the national organizations – based on central guidelines on what position IKEA wants to have on the market - can adjust messages and offers to fit the local tastes and local competition of local markets.มองกลยุทธ์ทางการตลาดของ IKEA สรุปต้องว่า (น้อยในทฤษฎี) มาตรฐาน – ตลาดเดียวกันโดยใช้เครื่องแบบเดียวกันทั่วโลก - ให้แต่ละประเทศ และเก็บโอกาสค่อยปรับเพื่ออะไรถือว่าเป็นชาติ และความต้องการตลาด จากมุมมองของ IKEA ที่มาตรฐานเป็นตรรกะการกลยุทธ์กับ 'ราคาต่ำ' สำหรับ 'คนใน' ได้ที่กลยุทธ์ adapting จะไม่
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