that provide comprehensive offer covering all areas of administration, operation of buildings, as well as various
office applications, CAD tools and wide range of small, individual applications, especially for recording various
services and activities - comprehensively described as CAFM - Computer Aided Facility management. “Facility
management is integration of activities within the organization to ensure and develop agreed services which support
and enhance the effectiveness of its primary activities.” [4]
Definition of IFMA association can be expressed in graphical form (see Figure 1). In this diagram, it is evident
that facility management can be characterized by three areas that are interconnected.
x People area, i.e. HR and sociological aspects
x Processes area, i.e. performance and funding
x Place area, i.e. architecture and engineering.