The process mapping of the diagnostic and preparatory
phases proceeded as in Case 1. Modeling and measurement of patient episodes in the home care phase proved to be extremely laborious due to different time spans, and different data systems with different formats. Therefore a sample of nine episodes was selected from the group of 31 patients undergoing treatment at the time of the start of the study, the 1st of June, 2007. Easy (most regular), average, and most difficult cases were included in the sample. The nine episodes were mapped based on patient records, and discussed in detail with the doctors and nurses in charge. Each known or recorded event was included, covering a 19-month period from the beginning of January 2006 to the end of July 2007. However, the laboratory visits could not be included due to incompatible data systems. The cases are not fully comparable, since patients were at different treatment stages at the start of the period.
The process mapping of the diagnostic and preparatory
phases proceeded as in Case 1. Modeling and measurement of patient episodes in the home care phase proved to be extremely laborious due to different time spans, and different data systems with different formats. Therefore a sample of nine episodes was selected from the group of 31 patients undergoing treatment at the time of the start of the study, the 1st of June, 2007. Easy (most regular), average, and most difficult cases were included in the sample. The nine episodes were mapped based on patient records, and discussed in detail with the doctors and nurses in charge. Each known or recorded event was included, covering a 19-month period from the beginning of January 2006 to the end of July 2007. However, the laboratory visits could not be included due to incompatible data systems. The cases are not fully comparable, since patients were at different treatment stages at the start of the period.
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