08:00 hrs. Room 1201 Mr.Webb, Miles (8-11/10/15) Guest called to One Touch Service for order menu in-room dinning and guest order 2 american breakfast then I already repeat the order and informed the order will be delivered to guest room 30 minutes. But I forgot the room number guest and then I called to informed P’Pui Zeta have new order at 08:14 hrs. P’Sam Zeta called back to me and he said, if don’t have the room number we can not make the order. Because the food is not hot, and guest will complain. And then at 09:10 hrs. guest ask for the order I said apologize to guest and called to informed Zeta Café for make the order.