Liaison with all problem resolution groups to ensure swift resolution of
problems within SLA targets
• Ownership and protection of the KEDB
• Gatekeeper for the inclusion of all Known Errors and management of
search algorithms
• Formal closure of all Problem Records
• Liaison with suppliers, contractors, etc. to ensure that third parties fulfil
their contractual obligations, especially with regard to resolving problems
and providing problem-related information and data
• Arranging, running, documenting and all follow-up activities relating to
Major Problem Review