Primary activities are those business activities through which a company produces goods,thus creating value for which customers are willing to pay. Primary activities involve the purchase of materials,the processing of materials into products,and delivery of products to customers.Typically,there are five primary activities:
1. Inbound logistics, or acquiring and receiving of raw materials and other inputs
2. Operations, including manufacturing and testing
3. Outbound logistics, which includes packaging,storage,delivery,and distribution
4. Marketing and sales to customers
5. Services, including customer service