Knowledge transfer comprises measures relating to knowledge transfer and knowledge
sharing (Egbu et al., 2005). The distinction between tacit and explicit knowledge (Nonaka
and Takeuchi, 1995) is useful regarding this KM process, as the nature of the two types of
knowledge is likely to influence the ease of the transfer process. Lack of absorptive capacity
and low quality relationships between the individuals concerned represent other possible
hindrances of knowledge transfer (Szulanski, 1996) that need to be considered. Finally, the
usage or application of knowledge (knowledge utilisation) has to follow, as it is the only way
to create value within the company (Comite´ Europe´en de Normalisation, 2004).