Finally, we come to measurement and the work a process manager must undertake to ensure that goals are met. Obviously, monitoring and control are related to the goals set in the Plan Work process. Similarly, all of the measures used in the process should be linked to the external measures developed during the Plan Work process when the project manager negotiated a contract with the “customers” of the process. In essence, the contract defines process success and, indirectly, it defines the process manager’s performance.