GENERAL INFORMATION
BEFORE DEPARTURE --
CHANGE TO THE FIRST INTERNATIONAL OUTBOUND SECTOR
WILL REQUIRE THE WHOLE ITINERARY TO BE RE-ASSESSED
BASED ON THE NEW TRAVEL DATES.
IF A DIFFERENCE IN FARE/TAX/SURCHARGE IS ASSESSED
THE TICKET MUST BE REISSUED. CHANGE TO A LOWER
BOOKING CLASS FARE IS NOT PERMITTED AND IS TO BE
TREATED AS A CANCELLATION.
IF A HIGHER FARE RESULT THE FARE/TAX/SURCHARGE
DIFFERENCE MUST BE COLLECTED.
THE FARE MAY BE USED AS A CREDIT TOWARDS PAYMENT
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OF ANY PUBLISHED CARRIER FARE FOR CARRIER TG OF
EQUAL OF HIGHER VALUE ASSESSED FROM THE POINT OF
ORIGIN. PROVIDED THE CONDITIONS OF THE NEW FARE
HAVE BEEN MET.
NO REISSUE CHARGE WILL APPLY AT THE TIME OF TICKET
EXCHANGE. IF REISSUED BY THE ORIGINAL ISSUING
AGENT. SHOULD IT BE NECESSARY FOR A TG OFFICE TO
PROCESS THE REISSUE A REISSUE CHARGE OF AUD55 WILL
APPLY. IF THE NEW TICKET IS SUBSEQUENTLY CANCELLED
THE HIGHER CANCELLATION CHARGE OF EITHER THE
ORIGINAL
OR NEW TICKET WILL APPLY IN REFUND ASSESSMENT.
IF A LOWER FARE RESULTS IT WILL BE TREATED AS A
CANCELLATION AND THE APPLICABLE CANCELLATION
CHARGE
FOR THE FARE WILL APPLY. A NEW TICKET IS THEN TO
BE ISSUED AT THE APPLICABLE FARE/TAX/SURCHARGE
FOR THE REVISED ITINERARY. IF THE VALIDITY OF AN
UNUSED TICKET HAS EXPIRED IT MAY ONLY BE
PROCESSED FOR REFUND IF ANY APPLIES.
WAIVER OF CANCELLATION CHARGES PERMITTED FOR
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DEATH OR
ILLNESS OF A PASSENGER/ACCOMPANYING PASSENGER/
IMMEDIATE RELATIVE AS DEFINED IN THE GENERAL RULE
OF THE PASSENGER AIR TARIFF. IN THE CASE OF DEATH
A COPY OF THE VALID DEATH CERTIFICATE IS REQUIRED.
FOR ILLNESS A COPY OF A VALID MEDICAL CERTIFICATE
ISSUED BY THE ATTENDING DOCTOR IS REQUIRED WHICH
CLEARLY STATES THE INABILITY TO TRAVEL DUE TO THE
ILLNESS.
AFTER DEPARTURE -
NOTE - CHANGES AFTER DEPARTURE MAY BE MADE BY THE
ISSUING AGENT OR TG OFFICES.
AT ANY TIME AFTER DEPARTURE AND WITHIN THE TICKET
VALIDITY-THE FARE MAY BE USED AS A CREDIT TOWARDS
PAYMENT OF ANY FARE OF EQUAL OR HIGHER VALUE FOR
CARRIER TG WITHIN THIS FARE RULE AND TARIFF-
ASSESSED FROM THE POINT OF ORIGIN- PROVIDE THE
CONDITIONS OF THE NEW FARE HAVE BEEN MET. NO
CHARGE
WILL APPLY AT THE TIME OF TICKET EXCHANGE.
IF THE NEW TICKET IS SUBSEQUENTLY CANCELLED THE
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HIGHER CANCELLATION CHARGE OF EITHER THE ORIGINAL
TICKET OR THE NEW TICKET WILL APPLY IN REFUND
ASSESSMENT.
NOTE -
IN CASE OF REFUNDABLE FARES - TG MAY REFUSE IF
APPLICATION IS MADE LATER THAN 90 DAYS AFTER
EXPIRY OF E-TICKETS/EMDS