a : Can I help you ?
b : The shop assistant named Jelly?
a : Jelly herself comes to work on Monday and Wednesday.
b : Okay, l'm looking for red shirt.
a : This red shirt is a new collection.
b : How much ?
a : it's 20$
b : Can you make it cheaper ?
a : When you prefer a membership card by yourself, we could offer 5% discount
b : Okay, i'll take it.
a : Thank you very much
1 day later
b : Excuse me, yesterday i bought this shirts, it's too small. I'd like to return this.
b : Sorry, We do't accept return or exchange
a : Why ? I want to find the shop owner.
b : Sorry, today the shop owner is away. This is a number. You can call to talked with the shop owner himself.
a : Okay, I'll calling to talk with the shop owner. Thank you