Dear Kartikey Singhal | Customer Services Executive
I also would like to thank you for your e-mail of yesterday and the time to investigate and answer why I got stopped out, and when you speak about time please allow me to say that from the date of just recently opening the account 8063272 I am a first time user of electronic trading, my 8 days of work and full investment was wiped out by scalping stop out of mentioned 3 trades.
Unfortunately I cannot pledge too much capital due to lack of experience and so I have planned step by step funding by gaining experience.
There are many things I don’t know which issues your Thailand office are explaining to me as and how the problem happens but unfortunately these things are learned after a problem and not before (sorry but written material in website can give a background but personal experience in live trading execution leads to different circumstances that only live trading can give the real experience with real funds involvement as to how financing pledge and trading are coincided).
I had to accept your valid reason for the e-mail sent by CS Mohit Verma on a previous trade stop out and wiping out more than 60% of my little capital which I promised myself to trade the account to recovery and then restart the new capital addition.
Due to very volatile markets on Friday 28 Aug. and receiving sms that account may be stopped due to insufficient funds I had to cut out many many positions in loss that actually were in the target for in the money Monday 31 Aug. and I kept open only 3 position to recoup and have a trading capital for continuity. On 28 Aug. I recovered back my original capital invested but had to give up by cutting out open positions from not having enough funds run the price volatility in the market on 28 Aug.
Finally after market close 28 Aug. I sent to Cathy the deposit of money I made on 29 Aug. itself but because M Trading do not have emergency credit during after market hours or weekends the client like me with minimum capital gets scalped out the way it happened with the 3 trades I dispute your stop out by the ASK PRICE at the tip of the glacier to wipe all the remaining money in my account it is very unfair that M Trading do not have a formula for clients survival and does not recognise that if the client had not to pay fees on so many loss trades closed due to insufficient funding to keep the account for just a recovery and M Trading uses no allowance to fluctuate in market closing or opening that is normal and does not credit the money because they are not working while a client like me is 24/7 to attend to anything, it is not agreeable that you only defend your point when my money was in MTrading account since the 29 Aug. and the trades were still in open.
Because your organisation is in different countries and timing / coordination are by the waiting of each relevant to act upon, a client in emergency case like me have to go bankrupt by your system.
If that is what you prove yourself about right in cutting off my trades on scalping of market opening and not defending me with little cents of margin, being a client with proof of deposit from 29 AUG. I will never agree to it.
The different circumstances I experience in retail trading of my account has to be well understood before involving more money because more money makes more aggression so the right step can be understood with small funds and problems to know face the life strongly for future.
If you have any customary concern, please hand me my capital back that was cut off from scalp stop out of the 3 trades because I treat this unfair practise.
Hoping that we will work on a long term please do not let your customers suffer and loose their money and time and efforts of several hours and days in vain for such micro pip moves.
Thanking you in advance for your consideration.
With best wishes; Naresh Mahbubani