If you would like to have the part sent back to you, kindly reply to this e-mail within 3 three working days with resolution. Apple will dispose the part if we do not hear from you after 3 working days.
Please be informed that the return shipping cost will be billed to the receiver. Kindly provide the DHL account number. If you do not have a DHL Account, please apply for an import account from DHL.
Please make sure that the following processes are implemented within the repair process.
When creating a repair:
Always use the machine serial number and EEE code of the part to search. If you are not able find any parts in GSX, contact TSPS/SPS to check the correct part number to order.
For details, refer to the K-base article, ‘How to use EEE/EEEE codes to select parts’.
When returning the KBB:
Once packing list is created (2 sets of printed packing list), please double check that all parts are concealed within the package. Also, the use of old cartons should be avoided. The misuse of QC labels is not allowed.
Reminder: It is important to return the KBB correctly to avoid processing errors that may result in Apple shipping the KBB back to you.
Thanks,
Morris Garcia * ACSOM Service Provider Support * ACS Xerox Pasay City * Jeliza Bonilla
If you would like to have the part sent back to you, kindly reply to this e-mail within 3 three working days with resolution. Apple will dispose the part if we do not hear from you after 3 working days.
Please be informed that the return shipping cost will be billed to the receiver. Kindly provide the DHL account number. If you do not have a DHL Account, please apply for an import account from DHL.
Please make sure that the following processes are implemented within the repair process.
When creating a repair:
Always use the machine serial number and EEE code of the part to search. If you are not able find any parts in GSX, contact TSPS/SPS to check the correct part number to order.
For details, refer to the K-base article, ‘How to use EEE/EEEE codes to select parts’.
When returning the KBB:
Once packing list is created (2 sets of printed packing list), please double check that all parts are concealed within the package. Also, the use of old cartons should be avoided. The misuse of QC labels is not allowed.
Reminder: It is important to return the KBB correctly to avoid processing errors that may result in Apple shipping the KBB back to you.
Thanks,
Morris Garcia * ACSOM Service Provider Support * ACS Xerox Pasay City * Jeliza Bonilla
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