Claim adjuster needs to be reading Survey report, ensure that data is capture accurately, and modify claim reserve as accurate as possible to avoid the below issue.
I believe that with our new process that CLEAR must be created once we received the claim will help minimize this type of error.
Please ensure that when your team received the email from share service on new Survey report assign, please ask the team to also concentrate on Reserve adjustment as well.
Small mistake can make a large impact to our business.