Security concerns the risk of third parties obtaining critical information about the customer (e.g. access to credit card or bank account details), whereas privacy relates to the concern about the potential misuse of personal information by marketers (Milne and Rohm, 2000).
Security refers to protecting the user from the risk of fraud and financial losses. Privacy refers to protection of personal details and the implicit or explicit agreement not to sell or exchange the personal information gathered from consumers during the service experience. This dimension is specific and important to online commerce (Parasuraman et al., 2005)
Customer's noticed security and privacy when using the online services. The online customers are serious concern on security and privacy(Ribbink et al. 2004). Security relates to protecting the online customer from deception and financial losses. Whereas privacy relates to protection of personal details and the explicit and implicit agreement not to exchange or sell the personal information gathered from users during the service experience (Parasuraman et al., 2005). This factor is significant and specific to online shopping.