Key Performance Indicators
Numerous KPIs have been established for monitoring health performance (Mosse and Sontheimer, 1996).
Health indicators can be divided into three types:
• Structural indicators assess buildings, equipment, drugs, medical supplies, and vehicles; personnel;
money; and organizational arrangements.
• Process indicators assess the effectiveness of the actions, and identify who is involved and whether the various programs are working.
• Outcomes indicators measure the long-term effects of a program. The five Ds (death, disease,
disability, discomfort, and dissatisfaction) are typically considered outcome measures. The
morbidity and mortality outcome indicators are calculated as rates.
Key Performance IndicatorsNumerous KPIs have been established for monitoring health performance (Mosse and Sontheimer, 1996).Health indicators can be divided into three types:• Structural indicators assess buildings, equipment, drugs, medical supplies, and vehicles; personnel;money; and organizational arrangements.• Process indicators assess the effectiveness of the actions, and identify who is involved and whether the various programs are working.• Outcomes indicators measure the long-term effects of a program. The five Ds (death, disease,disability, discomfort, and dissatisfaction) are typically considered outcome measures. Themorbidity and mortality outcome indicators are calculated as rates.
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