CHAPTER 5
Measuring strategic
organisation
performance
YOUR LEARNING OBJECTIVES
FOR THIS CHAPTER ARE TO BE ABLE TO:
• understand the different theoretical approaches and practical approaches taken to measure organisation performance
measure organisation performance using a sustainable balanced scorecard for any organisation
develop a strategy map to link performance measures to the business model
understand how to assess performance by choosing appropriate comparison measures
• integrate performance assessment measures
• know the traps in communicating performance measurement information
understand what studies of “successful organisations” have concluded about the nature of success