All,
Kerry employees now have a chance to contact Service Desk 24/7 with the introduction of our Follow-The-Sun support model. Thanks to this new initiative the ICT function now provides out of hours support to all computer users by sharing support personnel across all regions in different time zones.
Here are some simple ways to contact us:
On-line with Kerry Self Service to report a problem, request a service and monitor progress of your call. Click on the following link: https://kerry.service-now.com/ess/
Send an email to us APAC.ServiceDesk@kerry.com any time
By telephone – recommended for urgent or business critical issues
Tel: +60 734 09777 or Global Extension: 8614 9777
The ICT Service Catalogue can be used to find out how to request a service provided by ICT
Browse via myKerry > How Do I >Access ICT Services >ICT Service Catalogue or click on this link http://ictservices/
Please find attached below a 'Technology Tips' information that outlines how users can contact ICT which would also be accessible via myKerry here.