Mark A. Nash is operations manager for Pelco Products, Inc., and serves as a director for Argent Global Services. He has over 25 years of process improvement experience, both as an internal and external consultant/engineer, in manufactur- ing, distribution, and healthcare. Having spent 10 years working for the State of Oklahoma as a legislative auditor, as a fiscal analyst for the Oklahoma State Sen- ate, and as director of finance for the Department of Public Safety, he also has considerable experience with financial and management analysis. This diversified background allows Mark to work outside the box, looking for process solutions many people cannot visualize.