In a survey in Lusaka, Zambia exploring access to and quality of maternity care, just over half the 845 women
who had delivered in a health facility praised midwives for ‘good personal treatment’ of maternity patients [44].
Of the 821 reflections provided by these women on MHCP attributes that were valued and remembered,
close to half related to ‘kindness’ and ‘encouragement’ [44]. Another study also highlighted exceptional instances of generosity from MHCPs in Argentina, where doctors had paid for maternal health services unaffordable to patients [46].