There are five basic steps involved in designing and conducting structured interviews.
STEP 1: Write a job description with a list of job duties; required knowledge, skills, and abilities; and other worker qualifications.
STEP 2: Rate each job duty, say from 1 to 5, based on its importance to job success.
STEP 3: Create interview questions for each of the job duties, with more questions for the important duties.
STEP 4: Next, for each question, developideal (benchmark) answers for good (a 5 rating), marginal (a 3 rating), and poor (a 1 rating) answers.
STEP 5: Select a panel consisting of three to six members, preferably the same ones who wrote the questions and answers. It may also include the job’s supervisor and/or incumbent, and a human resources representative. The same panel interviews all candidates for the job.